Datacom Payment Manager provides a PCI compliant ePayments capability offering councils a single supplier, "one stop shop" for payments from your website, contact centre, IVR or back end systems and one that is easily tailored to meet your specific requirements.
Web forms and IVR interfaces are available for customers to make credit or debit card payments, either through Datacom Sphere Online Services/Web platforms, or via a proprietary web, mobile or IVER system.
Web interfaces allow customers to setup regular payments to councils using direct debit or scheme debit and credit cards. Customer details are securely tokenised to ensure privacy of personal information.
The administration system enables council staff to manage payment transactions made by customers. This provides the ability for staff to make one-off payments, provide refunds, create reports and administer access to the payments service.
The Datacom team will work with your bank to ensure a quick and smooth set-up of your payment services.